Returns & Refund Policy

Refund and Return Policy

At YOYOJAPAN Store, we strive to provide our customers with a seamless shopping experience and high-quality products. We understand that sometimes items may not meet your expectations, and we are committed to making the return and refund process as straightforward as possible.

📦 30-Day Exchange, Return & Refund Policy

You have up to 30 days from the delivery date to request an exchange, return, or refund for eligible items. To be eligible, the product must be:

Unused, unopened, and in original condition
In the original packaging with all labels/tags attached
Accompanied by proof of purchase (order number or receipt)

Please note: Return shipping fees (both ways, where applicable) are the customer’s responsibility unless the return is due to our error (e.g., wrong or defective item).

🔍 Damage Claims / Missing Items

We only accept damage or missing item claims if the following conditions are met:

✅ You submit a video of the unboxing process, starting from the moment the package is opened and the contents are fully inspected
✅ You attach clear photos of the damaged or missing item(s), shipping label, and exterior of the package

Please send your request within 7 days of delivery to:
📧 support@yoyojapanstore.com

This process helps ensure fairness for all customers and allows us to work with our warehouse and shipping partners efficiently.

🚫 Return & Refunds Not Accepted For:

We are unable to accept returns or refund requests under the following conditions:

The item has been used, opened, or not in its original condition

You changed your mind or the item didn’t meet personal preferences
(e.g., “I don't like it”, “It doesn't suit me”)

Allergy issues – Please contact us before purchase to confirm ingredients

Perishable or personalized items (e.g., food, flowers, health products)

Items with a short shelf life (under 2 months remaining)

Products not purchased directly from YOYO JAPAN

No unboxing video or evidence provided

Game Consoles :

Please note: All sales of game console products are final.

Once a game console has been opened, activated, or started, it can no longer be resold as new. For this reason, we do not accept returns, cancellations, or exchanges on any game console product after it has been shipped or opened — regardless of use.

We kindly ask that customers review product specifications and compatibility carefully before placing an order. If you have any questions prior to purchasing, feel free to contact our support team for assistance.

🌐 Customs & Import Responsibilities

It is the customer’s responsibility to be aware of and comply with your country's import regulations. We are not responsible for delays, refusals, or returns caused by customs authorities.

💳 Refund Method & Timing

Refunds will be issued to your original payment method after inspection of returned items (if applicable). Processing time may vary depending on your bank or payment service provider.

✉️ How to Request a Return or Report an Issue

Please email us at support@yoyojapanstore.com with the following:

Your full name and order number
Clear reason for return or issue
Required unboxing video and/or supporting photos
For returns: package weight, dimensions, and your preferred pickup time (if we schedule the return)

We will respond with further steps and confirm if return approval is granted.