Refund and Return Policy
At YOYOJAPAN Store, we strive to provide our customers with a seamless shopping experience and high-quality products. We understand that sometimes items may not meet your expectations, and we are committed to making the return and refund process as straightforward as possible.
About Return Period:
- You may return any item within 30 days of delivery for a full refund or exchange, provided the item is in its original, unused condition with all tags and packaging intact.
- Custom-made or personalized items are not eligible for returns, unless there is a manufacturer's defect.
- Please note that shipping and handling fees are non-refundable.
About Damaged, Wrong, or Defective Items:
- If the items in your order are damaged, wrong, or defective, we will accept returns.
- To assist us in processing your claim quickly, we kindly ask that you send us a video of the unboxing process with pictures as detailed as possible by contacting us at info@yoyojapanstore.com.
- We will need those proofs to work with the Manufacturer and Process Team to resolve the issue.
About Return Process:
- To initiate a return, please contact our customer service team at info@yoyojapanstore.com or visit our website and fill out the return request form.
- Once your return is approved, we will provide you with a prepaid return label. Please pack the item securely and affix the label to the package.
- Please ship the item back to us within 14 days of receiving the return label.
About Refunds:
- Upon receipt and inspection of the returned item, we will issue a full refund to the original payment method used for the purchase.
- Refunds will be processed within 10 business days of receiving the returned item.
- Please note that shipping and handling fees are non-refundable.
*Exceptions:
- Certain items, such as perishable goods, personal care products, or items with health and safety seals, are not eligible for return unless they are defective.
- We reserve the right to refuse returns or exchanges on items that have been damaged, used, or are not in their original condition.
We appreciate your understanding and cooperation in helping us maintain the high standards our customers expect. If you have any further questions or need assistance, please don't hesitate to contact our customer service team.
Thank you for choosing YOYOJAPAN Store.
