Shipping & Delivery Information :
We partner with a wide network of couriers such as DHL Express, FedEx, UPS and EMS Japan Post to ensure timely delivery of your orders. Below you will find detailed information about our delivery services.
1. Shipping Methods:
-To deliver your orders, we utilize either expedited shipping couriers or standard shipping services. The most suitable service will be selected based on the weight, value, and destination of your order.
- All our logistics partners offer fast and secure international mail shipping services for sending goods worldwide.
- Each purchase includes international shipping with a tracking number.
- Estimated delivery times are provided during checkout and in the order confirmation email. However, delivery dates cannot be guaranteed as transit times may vary depending on the final destination and customs policies of each country.
- In some countries, products may not be shipped to PO Box addresses. We assume no liability for failed deliveries due to incorrect addresses, the recipient’s continuous absence, customs issues, or force majeure.
2. Customs and Import Duties:
- International orders may be subject to import taxes, customs duties, and fees imposed by the destination country. These charges are the buyer’s responsibility.
- Customs policies vary significantly from country to country. For specific information, please check with your country’s customs office to determine any additional costs. Details here!
**Please note that customs clearance procedures can cause delays beyond the original delivery estimates and any orders returned or refused due to unpaid import duties will incur a two-way shipping fee if a refund is requested. For further details, please review our Refund Policy.
3. Tracking Your Parcel:
- Regardless of the shipping method chosen, a tracking number will always be provided. After your order is fulfilled, you will receive a confirmation email with all the shipping details, including the courier name and tracking number. If you have an account with us, you can also check the status of your order in the "Orders" section under "My Account."
4. Our Partners:
At YOYOJAPAN Store, we strive to ensure that your orders are processed and delivered promptly and efficiently. Please review our shipping policy for more information on order processing and delivery:
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Order Processing Time: All orders require 1-2 business days to process before they are dispatched. This time allows us to carefully prepare your items for shipment, ensuring they arrive in the best possible condition.
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Shipping Partner: We partner with reputable logistics providers to deliver your orders safely and reliably. Our trusted shipping partners include:
- DHL, UPS, FedEx and EMS Japan Post.
- The choice of shipping partner will depend on the delivery address to ensure the most suitable and efficient service.
We appreciate your understanding and patience as we work to provide you with the best possible shopping experience.
Should you have any questions or require further assistance, please do not hesitate to contact our customer service team.
Thank you for choosing YOYOJAPAN Store.
